GENERAL QUESTIONS

HOW CAN I UPDATE MY BILLING/SHIPPING ADDRESS?

You can easily update your address. Make sure you are logged in (top right corner) and click ‘Account’ and click your email address (top left corner of the box). You now have the option to update your billing and shipping address.

How can I cancel my subscription?

Cancel your subscription by logging in (top right corner) and click ‘Account’. A box will open with an overview of your subscription. Click ‘Manage subscription’ and choose ‘Cancel’ if you would no longer like to continue the subscription. You are free to cancel your subscription at any time. If you cancel your subscription after having received an invoice for a shipment, please get in touch if you want us to cancel this shipment as well.

I need to take a break from my subscription.

Are you going on a holiday or would you just like to take a break? Pause your subscription by logging in (top right corner) and click ‘Account’. A box will open with an overview of your subscription. Click ‘Manage subscription’ and choose ‘Pause' if you would like to take a break. When you decide to continue your subscription you simply log back into your account and choose 'Unpause'.

How can I update my credit card details?

You can do this by logging into your account and clicking on your email address. This will take you through to your profile and at the bottom of this page you will find your credit card details.

Do we ship to your country?

When you have chosen your preferred subscription, you can choose what country the coffee shall be delivered to when you reach checkout. If you can’t find your country on the list, please send us an email at webshop@coffeecollective.dk and we will look into adding it as an option as soon as possible.